We offer our clients best in class service by:
SAMIR’s ISO Certified After Sales Services Division offers customers best-in-class service & technical support, through four regional offices located in Jeddah, Riyadh, Al-Khobar & Abha.
The Division consists of +200 experienced, highly qualified & trained engineers & technicians, dedicated to serve customers kingdom wide (main cities & +80 remote areas) with exceptional services that exceed customers’ expectations.
The Service Planning & Delivery Process is managed by experienced & skilled managers, ensuring all services are provided per global standards, best practices, in a timely manner & in compliance with the ISO International Quality Standard Certification.
The ISO Certified Service Division oversees the services provision through dedicated call centers, where all new service requests are registered & scheduled, and completed services are logged into Oracle Services System, for proper quality service delivery & performance analysis.